The VIPS project scope initially deals with providing a feature set to each company subscribed as follows: • Staff: The ability to manage the extensions on a person by person basis within a company in an intuitive manner. • Hold Music: Many companies have tailored hold music with advertising mixed in. • Meeting Rooms: Dynamic conferencing facilities for users within and external to the company. • Call Details: While the staff features manage company policy on calls, the call details will allow auditing of call records after the fact. It will also be used to provide for billing details for subscribers. • Phone Menu: Dynamic IVR and menu systems have always been difficult and expensive to set up and customise. VIPS will provide the basic constructs to create a menu system or provide commonly used templates for further modification. • Opening Times: This allows managers to specify the call actions to take place on a time sensitive basis.